How To Fix A Broken Iphone 5

Meriton May 15, 2014

I have an iPhone 5 that works perfectly, except during a phone call. I don't hear anything from the earpiece or speaker phone nor can others hear me. Sometimes it echos from the speakerphone. Voice memos, iPod music, and all other sounds works. The microphone works perfectly on Skype and other voice applications, just not on phone calls. Also, during a phone call, the phone app seems to freeze up a little bit. Strangely, sometime it works, but most of the time it doesn't. I suspect there is a IC problem on the logic board.

Thank you

Doctor Dan May 15, 2014

Thanks Meriton,

Based on your description of certain parts working, but later they won't this is clearly a software related problem. Start with a backup and restore of your device through iTunes (the steps for this can be found earlier in this blog). After your restore your device to factory default settings, try using your device without any of your own personal information on it.

If everything works, you should be good to go. Load your information on the device, and try it again. If everything works still, you may have had corrupted software that the restore resolved. If your device is now acting up, you have corrupted software in your personal data. Try removing, and reinstalling your apps one by one to figure out which one is causing the problem.

If your device is still having the same problems after the restore, take your device back to Apple; your motherboard has gone bad. Apple should be able to replace your device. There may be a fee involved, but motherboard problems cannot be fixed by a repair shop.

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zara June 03, 2014

Hello,

My screen failed on my iPhone 5 and I replaced it with a new one. After I turned the phone on my power button and home button didn't work. What would cause these 2 things to stop working? Also after changing the screen I had two white lines going down the middle which did disappear after a few days, and I used my phone for about 3 weeks with no buttons using home assistance which meant I couldn't lock my phone unless I had a charger nearby. My battery started draining from fully charged to dead in 45 minutes as well. I accidently dropped it again last night, now it continously keeps flashing the apple logo. Is my phone completely broken or would it be easily fixable, and how if so? There is a long cable that is loose on the right side of the battery as well.

Doctor Dan June 03, 2014

Thanks Zara,
Get a new screen, and reattempt the repair all over again. Based on your description, it sounds like your phone was either completely demolished during the initial damage, or several components were not reinstalled correctly during the repair. It is also possible that you have some type of liquid damage that has affected your device. Water will cause several parts to short out at the same time.

If you want to try and repair your device on your own, you will need the following parts:
1.) Power Flex Cable
2.) Home Button Flex Cable
3.) Battery
4.) and of course a new LCD screen.

It is possible however that your device may not be able to be repaired at this point. When an Apple device only displays the main logo, this is due to the device being thrown into a boot loop. Boot loops are usually caused by damage to the main logic board. If this is the case, you will not be able to repair your device at all. There is no way to tell if your device is salvageable without attempting the repair.

We suggest mailing in your device to a technician, and they can run a diagnostic test on your device to see if it can even be fixed prior to replacing all the items listed above. You can mail your device to us at: www.phonedoctors.com/mail

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Tyler June 20, 2014

Hello,

I recently dropped my iPhone 5 in the pool. Originally it wouldn't come on, but I replaced the battery and now everything works except it will not make or receive phone calls. The network is fine, because I can text away from WIFI to non-iMessage. I wasn't sure if replacing the cellular antenna would solve that problem or not? Any suggestions?

Doctor Dan June 20, 2014

Thanks Tyler,

Replacing the Cellular antenna will not fix the problem.

When a device touches any sort of liquid, the internal circuits begin to break down. Unless you get your device serviced through a liquid damage cleaning, your hardware will begin to fail 1 by 1 overtime. Once your device is cleaned, your full cellular service should work fine without any parts needing to be replaced.

If you have a local repair shop that can do the cleaning great. If not, you can always mail in your device for cleaning with one of our technicians at: www.phonedoctors.com/mail

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kevin June 23, 2014

I replaced the battery in my iPhone 5. It will not charge past 3%, and it has been plugged in for more than 1 hour. Suggestions?

Doctor Dan June 23, 2014

Thanks Kevin,

It's possible your USB cable is bad. Try switching it out for another one. If this does not work, then you most likely got a bad battery. Batteries as mass produced overseas, and every now and, you just get a bad one in the bunch. Contact your source for the parts, and see if they can get you a replacement.

If a second battery does not work, then you have a bad charge port, and should look into getting it replaced.

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Mohsuf June 30, 2014

I'm getting a severe problem with my camera on my iPhone 5. I took lots of pictures, and whenever I start my main camera (rear), some horrible pinkish lines come on my screen. Whenever I record a video, no sound I can hear is recorded.

Doctor Dan June 30, 2014

Thanks Mohsuf,

Try downloading your photos to a computer. If they look clear on a computer, then it is your screen that is going bad, not the camera. If the pictures have the same problem as your camera app is, then the camera is going bad; a replacement will fix the problem.

Since you can't hear anything from a video recording, it is highly likely that you just need to replace your back camera.

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Dr. Monk Bandit July 06, 2014

I have had my iPhone 5 since it came out, and it's been an amazing phone. Just 2 weeks ago, I broke the front LCD. I'm a capable person, so I ordered a new one and did the repair. Everything came out fine and working with no issues. Not even 3 days later; I broke it again. I did the repair, same as before, but this time the touch screen is unresponsive and microphone is not picking up sound. I've looked around on MANY different forums, and no one has reported an issue such as this; please advise.

Doctor Dan July 06, 2014

Thanks Dr Monk,

The microphone is part of the charge port assembly on the iPhone 5, and the touch screen is a different component all together.

For the touch screen, simply go back into the device, and reattempt the repair from the beginning. If you have the same outcome during round 2, then you most likely have a part that was abused during shipping. Sadly, it happens. Contact your source for the parts, let them know, and they should be able to get you another screen in exchange for the one you have now (check for warranty information as different companies have different terms).

On the microphone, this is just a small nub on the charge port of your phone. It is highly possible that the mic simply broke off during the fall. This is a common problem. A new charge port assembly should resolve this issue. The mic cannot be replaced on it's own. Hold off on fixing this part until after you try a new screen. Defective hardware can cause other parts to act up due to short circuits, and other power distribution related errors as well.

Once your screen is back working again, it is possible that your microphone will work normally as well. If it does not, then a new charge port assembly is your ticket to a fully working phone.

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Christian Abreu September 19, 2015

I had this problem with a phone I was repairing, an iPhone 5 32Gb in Black (iPhone #1).. it got smashed so I had to replace the screen. The screen was cracked, but the LCD was still working just fine as well as the digitizer. Regardless, I needed to replace it, so I went ahead and removed a good working screen from a device I had stored here for parts (iPhone #2).. when I opened up the phone from where I was going to remove the screen, iPhone #2, I noticed that this screen was not an Apple part, and that somewhere down the line it had been replaced by the previous owner. I tested it and it worked fine on iPhone #2, and it wasn't cracked, so I went ahead and removed it to install it on the device in question (iPhone #1).. however, when I went ahead and installed it on iPhone #1, I noticed the screen was not responding to touch adequately, it was also doing stuff on its own, opening apps clicking the keyboard and so on... so I started to freak out cause I had this happen before with a 5C and I had to end up liquidating the phone.. so I went ahead and did a bunch of things, among them:

1. Double Checked the connectors

2. Cleaned connectors with rubbing alcohol

3. Tested old cracked screen on device (it worked just fine, unlike the replacement)

So.. for some reason, the old cracked screen would work perfectly on the phone, but the replacement which I had removed from another device (iPhone #2) where I had previously tested the screen to work just fine, was not working properly. That really puzzled me, I really could not figure out what I was doing wrong. Then I saw all the messages here about the tape, and the metal contacts and so on, tried it all but nothing made a difference. I even went as far as to try another replacement screen from a white device (iPhone #3) which I had just tested to work just to find out it wouldn't work properly either, that other screen was also a generic replacement.. so my phone had basically rejected 2 good working tested screens (one from iPhone #2, one from iPhone #3).. it pretty much only worked with the old cracked one.. at this point I feel like i'm losing my mind.. then I start playing around and noticed that when I apply some pressure on the screen, by the area where the connectors are, the phone starts working just fine with the replacement screen, so I figured there was a problem with the connectors, so I went on and put a bunch of price tags stuck on the metal plate, I piled them up in such a way that they'd apply pressure on the connectors, I closed the unit and tested again and noticed the phone started working fine again, so I went and opened it up to put all the screws in place and close up the unit.. funny thing is that when I finished and turned it back on the problem was back.. screen was not responding, It was doing things on its own.. all over again.. dang it, I really was losing my mind here...

I have an online store for used cellphones so I always have plenty of spare parts available.. so I went ahead and decided to test yet another screen I removed from another device (iPhone #4). I really couldn't believe this phone wouldn't work unless it was with the old cracked display.. This time I checked that the display was absolutely an Apple part. Since I took it off a phone and checked it thoroughly, I knew there was no way this was some sort of generic screen. Well, turns out that this third screen did the trick. The phone was working just fine as it was with the cracked working LCD I had.. so, after all of this I went and installed the very same screen I was getting all the issues with since the beginning onto the unit form where I had removed the screen that worked fine (iPhone #4) just to find out that this other unit worked just fine with the replacement screen that hadn't worked on the initial iPhone (iPhone #1). So, my conclusions on the matter..

It seems like some devices, probably those made from Apple's latest productions of the i5 have some sort of way to detect low quality or replacement LCDs not made by Apple, that or there's simply something not compatible in them with the newer updated models. It is common for phone makers to switch minor components when they see fit without making a big deal about it.. so I think this is the case.. All of those having problems with replacement LCDs who had previously good working units may just need to replace your cracked screen with an actual Apple made LCD.. now, those are not for sale, but you can remove it from other phones, some sellers have used screens at certain marketplaces.. you could simply just buy an iCloud locked device to remove the parts you need and then sell it again for a lower price. Just saying.. I think it all comes down to generic LCD replacements, that's my conclusion after spending my entire Saturday attempting to resolve this problem.

Hope this helps some people out there..

P.S Sorry for the lengthy post, I hope you get the point.

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Matt July 09, 2014

Hi, I was scrolling on a webpage and my phone screen just faded to white vertical lines on a black background. I replaced the screen and now I can see the normal display but still with the vertical lines. Is this likely a capacitor problem or just the freak occurrence of getting a faulty replacement screen?

Doctor Dan July 09, 2014

Thanks Matt,

As nothing caused your device's screen to go bad, this sounds more like an internal motherboard failure then anything else.

One possibility is that your device has gotten some type of liquid damage. Liquid can come from many sources. If your carry your device in an ultra sealed case or bag, phones can pick up condensation inside them (hot battery+cooler bag or case = condensation). You may want to have your phone run through a liquid damage cleaning to make sure this is not the cause of the problem.

Second option is you can try another replacement screen. If the lines come back with a 3rd screen, then it is certainly not the screens, and either liquid damage or a complete motherboard failure.

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Justin July 11, 2014

I dropped my iPhone 5 from waist high while it was in an OtterBox. It turned off, and I had to plug in the power cable to get it to come back on. It progressively got worse until it wouldn't come on anymore. iTunes says it has a hardware issue that is not allowing it to be reset and restored. Any suggestions on a home fix?

Doctor Tyler July 11, 2014

Thanks Justin,

No fix for this. If iTunes says your device cannot be reset or restored, then there is damage to the motherboard of your device. This type of damage cannot be repaired. Take your device to an Apple store, and see what they can do about getting you into a new phone.

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Nicole July 15, 2014

Within the last few months, I have spent owner $600 repairing my 14-yo son's iphone5. Now it WILL NOT come on at all. Brought it to the same guy who did all the previous repairs; he says something wrong with motherboard. Should I spend any more $$ on this phone??

Doctor Dan July 18, 2014

Thanks Nicole,

If the technician says there is something wrong with the motherboard, this usually means they have done every other possible means of troubleshooting on your phone. The only option left is that the motherboard is bad.

You can send in your device to one of our technicians for diagnostic testing, but odds are, we will come to the same conclusion. At this stage, your best option will be to simply cut your losses, and get a new phone. The iPhone 5C is running at it's lowest price we have seen yet, so this would be an affordable option.

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Isaiah July 17, 2014

Hi I broke my screen on my iphone 5, but the touch screen still works. I've done repairs to my iphone 4 several times, so I felt I was capable of doing the repair myself. The issue is that when I opened up my phone the screen and touch screen came up, but there is still a screen covering my entire back housing...is there a way to get this up, so I can unplug the cables?

Doctor Dan July 18, 2014

Thanks Isaiah,

Your main LCD is attached to a metal plate that sets down on your main backing housing. You just need to remove the 2 bottom screws from your phone, and then pry the main frame and LCD off your phone. From there, you should be good to repair your device.

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david July 23, 2014

i replace my i phone 5 battery due to having charge every few hours replace battery phone turned on face did not want to fit properly powered down got face to seat and now face will not turn on checked 2 flat connectors seem to be seated properly.. and phone ring vibrates but face will not turn on please help

Doctor Dan July 24, 2014

Thanks David,

Check to make sure the cables were not crimped (folded in half) when you plugged the screen back in. If the cables were crimped, you will need a new screen.

If everything looks fine, try the following steps:
1.) Do a soft reset, and power down your phone (you don't need to see the screen to do this; steps are in the blog above).
2.) Unplug your screen.
3.) Unplug your battery.
4.) Wait 30 seconds.
5.) Plug in the screen.
6.) Plug in the battery.
7.) Power up your phone.

If all goes well, your device should work. If your screen is still gone after this, then you may have some missing or bent prongs on your LCD terminal (either on the screen or on the device). Depending on which it is, you will either need a new screen, or a new phone.

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raymond July 24, 2014

Replace Iphone 5 screen. New 'device'/screen does not have the 2 contacts for ear speaker springs so it does not work? What is solution?

Doctor Dan July 24, 2014

Thanks Raymond,

Just use the ones from your original screen. Moving the parts over is a simple matter of removing a couple screws, and usually, all the front components come with it.

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David February 19, 2016

What if you don't have the original ones? I can't find anywhere to buy the contacts for the ear speaker?

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Customer Service February 22, 2016

Hello David and thanks for the question.

The Ear Speaker on the iPhone 5 is replaceable and should be fairly inexpensive, I sell them for less than $2. iPhone 5 Ear Speaker.

I hope my comments have been helpful.

Thank you,
Matthew Jones.

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Tracy July 25, 2014

Changed my charging port - screen didn't work now the phone won't even turn on. It's an iPhone 5

Doctor Dan July 25, 2014

Thanks Tracy,

You may have a bad battery in addition to a bad charge port. Electrical problems on devices commonly affect multiple parts, so it wouldn't be surprising if the battery is bad too.

If this does not work, double check the connections on your iPhone screen. As the plugs require you to bend the screen to close it, it is common for the LCD plug to come loose when sealing up your phone. Double check all your connections, and if this does not work, you can always call in to talk to a technician at: 1.855.234.9483.

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Emily August 06, 2014

Hello there,

My screen has cracked and thus decided to do the repair myself. It turns on but immediatly requests to be plugged into itunes. It says my iphone is in recovery mode and needs to be restored. After trying to restore it it says there may be a hardware problem (error 14). Do you know what may have gone wrong, or what I can do to fix this?

Doctor Dan August 06, 2014

Thanks Emily,

Yes, one of your main terminals on the motherboard was damaged during the same event that cracked your screen. Sadly, this cannot be repaired.

Put your device back together with the old screen, and take it to Apple. See if there is anything that they can do about getting you a new phone. As it stands now, your device will not be able to be recovered from this software loop.

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Kamal August 07, 2014

After repaired my iphone 5 power buttn imei no. Is cruppted and not shown in the about nd baseband is also nill. Any solution kindly help..

Doctor Dan August 07, 2014

Thanks Kamal,

You may be able to restore this by running your device back to its factory default settings. Yes, you will lose all your data, but without the restore, you won't be able to get your number back.

If the factory reset does not work, then your motherboard likely shorted out during the repair. If this is the case, your device will not be able to be repaired from here.

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Sonya August 10, 2014

I repaired my daughters iphone 5 cracked screen. She says everything works fine except her keypad for texting. The space bar , back space and return keys aren't acting right. Any suggestions?

Doctor Dan August 11, 2014

Thanks Sonya,

Sounds like you may have a bad screen.

The only thing you can do to check this is to reattempt the repair, and make certain everything is fully plugged in. If it is, and the problem persists, then you certainly have a bad screen.

Contact your source for the parts, and see if they have a warranty in place to get you another screen.

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Rocky Gonet August 22, 2014

My son's iPhone 5 screen has lines and distorted colors. It has happened before this, but it would work again shortly afterward - now it is not doing so. Do you have any suggestions?

Doctor Jeff August 22, 2014

You may have had a cable inside the device that was coming loose, and was able to be reconnected for short periods of time. I would be inclined to see if the connector inside the device is simply loose. Side note: this is an iPhone 5, so they can be somewhat tricky to open if you are not overly familiar with how they are put together. Approach with caution.

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Gedx August 25, 2014

My iphone 5s switches itself on and off sometimes and also overnight goes off completely.At first I could start it by holding power and home and more recently it will not start unless plugged into itunes. If I plug into an apple laptop it starts to go into recovery and then stalls saying it cannot recover error 9.
If I do the same on a windows pc, it recovers with all data erased and works fine for a day or two then the same thing happens all over again.
Any ideas of what I need to do to fix it? The phone is only 9 months old

Doctor Dan August 25, 2014

Thanks Gedx,

You certainly have a bad battery since your device will just shutoff for no reason.

In addition, it sounds like your device may also have software corruption as well. You can try restoring your device to factory default settings (after the battery replacement); however, if the main board happens to be bad as well, then Apple will not touch your device after the battery is replaced.

The battery replacement may also fix everything as well. It's tough to say. Since motherboard damage may be at play here, your best option will be to take your device into Apple, and see what they can do about it.

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syed August 27, 2014

On my iphone 5, I am receiving the 3g and cellular signals but cannot make a call nor receive text messages. Sometimes it works for a few minutes, then returns to searching for the signal. I have changed the SIM, but it has had no effect.

Doctor Jeff August 27, 2014

Greetings,

The trouble may be in the antenna flexes inside the device. If any screws are loose, this may be part of what is hindering them; a few of the circuits are completed by a secured screw.

It appears that they are receiving the signal, but in a very limited fashion.

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Courtney September 01, 2014

my phone has been acting up ever since I did that software update 7.12 its been super hot, and then it stopped for a month or so. After that about 2 weeks ago I put my phone on charge and there was like a white screen and it looks like its stretching all the apps, and now its flickering and it wont stop. ive reset everything completely , deleted all the apps and everything and its still doing it. The apps are stretched out over the screen too and its so blurry that you cant hardly read anything... any help please?

Doctor Dan September 02, 2014

Thanks Courtney,

Based on your description here, you have 2 issues on your device:
1.) Your battery is defective. This is why your device is overheating. Replace this, and you should be good.
2.) As a result of your device overheating, it has burned out your LCD screen. A new screen will fix your display problems.

Once these 2 parts are replaced, your device should be back to normal.

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Dave September 02, 2014

I have a iPhone 5 that will not power on unless it's plugged in. Then after the apple sign it goes to restore mode. Tried to restore multiple times and still I get a 2001error. I have the latest iTunes and a new battery. The new battery worked for two weeks then it would not turn on.

Doctor Dan September 04, 2014

Thanks Dave,

Because your device will power on through a USB to your PC, this means that you have another bad battery. Apple devices have the unique ability to bypass the battery when you plug it into a USB port, so since your device will die when not plugged in, this clearly means you need a new battery.

The boot error is not uncommon. Apple devices tend to act in odd ways when they don't detect that all the proper components are fully functioning. Try another battery, and go from there.

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rey September 03, 2014

I think my iPhone 5 had a motherboard failure, there are times that it shows many lines with different colors and it turns to all white until it turns to a black screen. do you think it is really a mother board failure? Can you give me the best advice on how to work on this problem on my iPhone?

Doctor Dan September 04, 2014

Thanks Rey,

No this is not your motherboard. You just have a bad screen. Replace your LCD/Digitizer, and you should be goo to go. We have the parts right here online, or you can mail in your device for repair with one of our technicians at: www.phonedoctors.com/mail.

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MA2000 September 06, 2014

Hi Doctors! My iPhone 5S is making a pulsing, buzzing sound through the earpiece when I make or receive a call. It sounds like I can hear the other phone 'ringing' on pulse, if that makes any sense. It lasts the duration of the call. I don't notice it when I'm using the speaker phone. In the past I was the only one able to hear it, but now it is louder and the person on the other end can hear it too. Any suggestions?

Doctor Dan September 08, 2014

Thanks MA2000,

You may have an ear speaker with a loose cover plate, or the part may have gone bad.

Open your device, and on the back, top of your screen, there is a small metal plate covering your ear speaker. If this plate is loose, you may need to tighten/replace the screws in order to get it working again. Should this not work, then a new ear speaker will fix everything.

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neauva January 23, 2015

MA2000,

Were you able to determine the cause of the pulsing noise? And, more importantly, a remedy? My wife's is having the same problem. She recently had some recall work done (battery replacement and on/off button replacement programs, about a week ago). They also "fixed" the camera while they were in there. Ever since, about half of her calls behave that way. Can be heard on both ends - sorta like she's going in/out of a tunnel from the other person's perspective.

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Brian Malonson February 11, 2015

Hi Neauva!
Please post the type of device so that I can get more info.

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Marc September 07, 2014

In my iPhone 5 I replaced lcd screen (original broken) , dock connector ( mic partly stopped working, sound very weak) , and battery. After this, home button wasn't working, so changed the dock connector again. Now everything works, but it reboots randomly, reboots when on charge, when I use it the percentage of battery stays the same also when charging. I have to reboot to see what I believe is the real battery power left. Do you think its a faulty battery?

Doctor Dan September 08, 2014

Thanks Marc,

Based on your description, yes it sounds like a bad battery. Contact your source for the parts, and see if they can get you a replacement battery.

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Jarrod C. Haughn September 09, 2014

I just had my screen (attempted to be) replaced on my iPhone5. Well, the repairman tried to replace it. Initially, the new screen worked, and then a little tweak, and now it doesn't. He tried 2 other new screens and finally my old cracked one.

For whatever reason, the screen does not appear (it's all black), but I can swipe. Get calls, etc. Just can't see anything.

I'm like a blind man trying to dial an iPhone.

Doctor Dan September 10, 2014

Thanks Jarrod,

There are a couple options:
1.) The pins on your LCD connector are bent/missing, so the screens are not fully connecting. Most repair shops check for this, so it's not likely.
2.) The damage to your device could have damaged some of the internal circuits, so now your device will not display. While Apple uses shields to prevent internal damage they don't have shields over every part of the internal circuits, so this kind of damage is possible.
3.) The software in your device has lost its calibration with your screen. Now there is no display. The only way to get past this is to try and wipe the phone through iTunes. If this fixes the problem then your set.

If the first and third option don't work, then you are looking at circuit board damage. Now would be a good time to get one of the older iPhones (5C or 5S) as the price will be at its lowest till the iPhone 6 launches.

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Bao-Vy Nguyen September 12, 2014

Hi, 2 months ago , I had constantly dropped my iphone 5 , which led to the screen cracking and LCD damge. So then I had replaced it with a whole new LCD screen. It worked perfectly fine . about 3 weeks ago , my friend accidentally dropped Hi-C on my phone, ( just a little) & im assuming it got in to my little crack on the screen. That same day I had dropped it from a low level & the screen just turned to all sorts of color. So i just thought i would replace the screen again. I ordered my new LCD replacement screen online, and waited for it to arrive. Once it did , and I had replaced my screen again. This time it wouldn't work , my screen is not turning on, it's but a complete black screen but my phone is making notifications noises though. I just thought they sent me an old LCD screen, So i decided to buy ANOTHER one. & the same thing happened. Im not sure whats going on, but i know for a fact I need it fixed ASAP & i don't want to get a new phone.

Doctor Dan September 12, 2014

Thanks Bao-Vy Nguyen,

Your device may have been liquid damaged by the Hi-C, so you may need to run it through a liquid damage cleaning before it will work again.

At the same time, you may just have gotten a bad screen, so another one may work. One thing to try before you call it a bad screen is a soft reset, and a recalibration of your phone.

With your device turned on, hold the top power and bottom home button till the device powers down. Wait a few seconds, then boot it back up. It should work. If you r screen will not work, then try a recalibration:
Power down your device.
Open your phone.
Unplug the screen.
Unplug the battery.
Wait 60 seconds.
Plug in the Screen.
Plug in the battery.
Seal up the phone and power it on.

This will force your device to stop looking for the old screen, and accept the new one. If neither of these 2 steps work, then contact your source for the parts, and see if they can get you another screen.

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Laura September 12, 2014

I recently dropped my iphone 5 and the screen went funny with white vertical lines and no longer responds to touch. My top button was previously broken so I relied on assisted touch to lock the screen. I have taken it to someone who said he would replace the screen and fix the button however now, when I turn it on it comes up with the apple logo and then requests to plugged into itunes. It says my iphone is in recovery mode and needs to be restored. After trying to restore it, it comes up with error 9 and says it can't be restored. Is there anything I can do?

Doctor Dan September 12, 2014

Thanks Laura,

Yes, the error 9 code just means that your device/computer is unable to connect to the Apple servers due to some sort of security block. If you have an anti-virus or firewall application, turn it off for the duration of the restore on your device and try again. This should fix it.

The full article can be found here: http://support.apple.com/kb/TS3694#9

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Laura September 15, 2014

Thanks for your reply. I am on a mac and have never downloaded any anti-virus software and my firewall is turned off. A couple of times I've tried I've got error 4013 if that makes any difference? Any additional advice of what I could do now very much appreciated! Thank you

Doctor Dan September 15, 2014

Thanks Laura,

Apple also addresses the error 4013 on their site here:

http://support.apple.com/kb/TS5314

If this walk through does not fix it, then it is likely the software inside your device is corrupted, and the phone will not be able to be restored.

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Bill September 17, 2014

I replaced my iphone5 screen with a new one that contained all the parts, all I had to do was plug in the 3 cables. Well, now the ear speaker doesn't work. I thought I got a bad screen kit so I ordered another from a different company. I just installed it and the ear speaker still doesn't work. I also tried plugging and unplugging my earphones to clean the earphone jack. What next??

Doctor Dan September 17, 2014

Thanks Bill,

The ear speaker is one small separate part inside the iPhone 5 that doesn't interact with your headphone jack in any way. Normally, the ear speaker is held in place by 2 small screws. These screws tend to come loose during shipping. Tighten the 2 screws over this part (located at the top of your device under a squarish metal shield), and everything should be fine.

If this does not work, then your top speaker may be loosing it's magnetism during shipping. Have 1 of those companies send you just the ear speaker, and swap the parts. This should fix the issue.

If neither of these options work, then it is possible that your device's ear speaker circuit was blown out. If this is the case, no ear speaker will work at all. The good news is, you can always you a headset with a mic or speaker phone mode to take calls.

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Kyle September 22, 2014

My charging port was broken (missing 4 of the 9 pins) so I ordered a new one and replaced it in my phone. Once I finished I turned the phone back on, but the charging port still didn't work and now the home button doesn't work either. Any advice on what I might have done to keep that from working? Thanks!

Doctor Dan September 23, 2014

Thanks Kyle,

The home button touches 2 internal contacts located on the charge port. Since neither the port, nor the home button work, it is likely you just got a bad part. Contact your source for the parts, and see if they can get you a new charge port in exchange for the one you have now.

This should fix the issue.

Reply

Kelly September 23, 2014

My screen on my Iphone 5 was cracked but everything else worked just fine. We replaced the entire screen with digitizer but in the process tore the front camera piece. we got a new front camera piece and installed it but now the camera is blurry, the incoming calls can be heard but they ar feint and sound far away, the pone freezes and then types on its own and opens apps on its own and I have to power off the screen then power it on to get it to unlock for a few more min. I have tried a soft restore and I have reset it to factory settings. It doesn't work. I even tried restoring it and not restoring my backup and it doesn't work any better.

Doctor Dan September 23, 2014

Thanks Kelly,

There are several components that are either not fully installed/came loose; ear speaker, front camera, proximity sensor, main screen.

Start with trying the repair all over again from the beginning. Double check every connection inside your device. When you come to the screen, plug it in and test it without sealing your device. Make sure the screen is fully functioning. If the screen is acting odd, then contact your source for the parts, and see if they can get you a replacement.

If your screen checks out, then the front camera (blurry) likely either has a screen protector over it, or the lens has some kind of dust on it. Check the front camera for any debris (the usual cause of blurry photos), and you can clean the lens using 100 percent iso-alcohol and a q-tip if needed. If that doesn't work, then again, contact your source for the parts, and see if they can get you a new front camera/proximity sensor (this is one part).

The ear speaker runs of of magnetism, two copper springs, and vibration. Since your volume was dim, likely the ear speaker was screwed in either too tight or too loose. When you set the speaker down, make sure the 2 copper prongs are fully aligned and touching the copper pads on your front camera. If everything lines up, you should be set. Low volume can come from only 1 of the 2 prongs touching the contact points.

If all else fails, you can always send in your device for repair with one of our technicians at: www.phonedoctors.com/mail.

Reply

Kelly September 24, 2014

Thank you Ill try the above suggestions. There was a tiny washer inside as well. My husband just informed me he didn't know where it came from and thought it had broken off one of the parts we replaced. I recall reading about a washer somewhere. Is there a diagram to show where the washer should go?

Joe September 24, 2014

I got a broken iphone5 from a friend. By the looks of it when I got it I just assumed that it was LCD and glass screen. I payed to get it fixed by a third party and when I got it back, the glass screen was fixed but the screen was black with a white line down the middle and colored horizontal lines to the right of it. The phone vibrates and I can hear the camera sound when I take a screen shot. Is it still an LCD problem?

Doctor Dan September 25, 2014

Thanks Joe,

Yes, based on the description (odd colored lines), your LCD screen has gone bad.

Take your device back to where you had it repaired, and see if they can do anything for you. A device should be fully functional after a repair. If the shop won't help, you can always have your device repaired with us at: www.phonedoctors.com/mail, or you can repair your device on your own using one of our DIY kits available right here online.

Reply

John L September 30, 2014

A friend gave me his iPhone 5. The screen is cracked so I will replace that soon. When I try to use Siri or use the dictation function on the bottom left-hand side of the keyboard (the little microphone) neither one can hear me. The speakerphone function and Voice memo app both work just fine. Which microphone is for Siri and the dictation function? I understand the earpiece might be that part?

Doctor Dan September 30, 2014

Thanks John L,

The part that has gone bad here is the microphone; there is only one of these in the device, and it is part of the charge port assembly.

When you replace your screen, you can swap out your charge port as well. Once you have a new charge port installed, you should be set to go.

Reply

John L September 30, 2014

I am confused. Apple says there are three microphones in the iPhone 5. If the main one is bad then why does it work for speakerphone and the regular phone call function?

Doctor Dan September 30, 2014

Thanks again John,

I am confused as well here.

If your device is picking up your voice during normal phone calls and when using the speakerphone feature, then (normally) your microphone is not defective here.

Now since Siri is not working, this runs off the same main mic on the bottom of the device (part of the charge port here). You could have a software detection malfunction here instead. Try restoring your device back to factory default settings, and see if the issue goes away.

If not, then replacing your entire charge port assembly (which has the microphone on it) will be your next step.

One of the mics that the iPhone has is on the back of the device, and is used to tune out external audio when taking calls on an iPhone. This one isn't at play here.

The second is the "speaker phone" assembly. Since your speaker phone feature is working, this part isn't at play either. The only other one left is the main microphone. This mic controls every other audio reception feature inside the iPhone here.

Reply

John L October 09, 2014

Dan,
Here is a follow-up to my microphone issue with Siri and dictation. After replacing the LCD display and digitizer assembly everything works great! I believe something was damaged up around the earpiece which evidently has something to do with it or perhaps just a hardware issue within the assembly.
Thanks!

Reply

Valerie September 30, 2014

I just dropped my phone from about hip or waist height, and nothing usually happens to it because i have an amazing case, so i just picked it up, pushed the sleep/wake button, and saw that the screen came on so i thought it was ok and got back to what i was doing. But then I got a text. The screen lit up, the sounds work just fine. But I can't swipe across the screen. If I hold the sleep/wake button to turn it off, that screen comes on, but I can't swipe or push the cancel button. This has happened before and my phone seemed to "heal" itself after a few minutes, but so far, nada. Is there a fix for this? Did I break it or mess something up pretty bad? Please help, I use my phone for everything, including school.

Doctor Dan October 01, 2014

Thanks Valerie,

There are a couple possibilities here:
1.) Your digitizer cable (touch function sensor) may have simply come loose. If this is the case, you can easily go in and plug the part into place. Once this is done you should be set.
2.) Your digitizer may have been damaged by the drop. If this is the case, then a new screen will be in order. We sell the parts right here online as DIY repair kits, or you can mail in your device for repair with one of our technicians at: www.phonedoctors.com/mail.

Reply

Rebecca October 01, 2014

My iPhone 5 had had a smashed screen for some time so yesterday I took it to have the screen replaced. All seemed to be fine however I have found that during a phonecall the screen doesn't switch itself off when the phone is placed to my ear so my cheek Keeps either turning on the mute or pressing buttons. Why is this and what can I do about it please? Thanks

Doctor Dan October 01, 2014

Thanks Rebecca,

Take your device back to the repair shop that fixed it, and let them know what's going on.

your proximity sensor is not working, or is simply pickup quite a bit of light bleed from your screen. This is the part that controls your screen when taking calls (makes it dim). Since your screen is not dimming, it could mean this part was damaged during repair, not installed correctly during repair, or it just might be too far away from the top glass and is now picking up residual light from inside your phone.

Either way, let the repair shop know, and they should get you squared away.

Reply

maarten kleinhout October 01, 2014

Up and till this morning I have had no issues with my Iphone5 BUT following a short text the screen suddenly displayed a very fine green vertical line 10mm in from the right hand side of the screen plus a 20mm tall horizontal opaque/misty band at the bottom of the screen. the touch screen remains functional but when touching the opaque area there seems to be a doubling up of characters

the phone has not been dropped or exposed to water.

can you help?

Doctor Dan October 01, 2014

Thanks Maarten,

Since the device has not been dropped, this is likely due to sudden overheating; which comes from a battery going bad.

Try restoring your device through iTunes first. Since your device has not thrown up any heat warnings, you may have a software glitch that is not causing this to trigger. If after the restore, your device gives you an overheating message, then you just need to replace your battery (and most likely the screen as well).

If the restore does not alter your device, then you just want to replace your screen. Could be a short from plugging/unplugging your USB cable, or could just be the screen was faulty and something caused the problem to happen just now.

The good news either way is that iPhone 5 screens as fast and easy to replace on your own. We have DIY repair kits available right here online, or you can mail in your device for repair at: www.phonedoctors.com/mail.

Reply

Evan Luis October 04, 2014

My iPhone screen was just repaired(the glass was cracked and it didn't react to touch) and it I got it it wasn't perfect but the person told me that the problems should go away. It's been a couple hours now and I'm doubting they'll "go away". The problem is that there is a couple of tiny lines barley visible (but even more visible when I bring down my notification) that go down my screen on one side, and around the area of the lines my phone doesn't react to touch making it difficult to do anything. What's wrong with my phone? Thanks

Doctor Dan October 07, 2014

Thanks Evan,

Sounds like you just have a bad screen.

Contact your source for the parts, and see what they can do towards getting you a 2nd screen.

Reply

Jenn October 04, 2014

iphone 5..... screen has the vertical lines going up and down.....can it be fixed or?

Doctor Dan October 06, 2014

Thanks Jenn,

Yes, all you need is a new screen on your device, and you should be good to go.

Reply

Michael Jerome October 05, 2014

So my iPhone 5 got some water damage and i ordered a new battery. I have performed the replacemt procedure a few times becuase each time i take everything out and put it back together, when i plus in my phone, the screen will turn on and then either just go black or the white apple start up screen appears and then it gets fuzzy and lines and then the screen goes black. most recently the fuzzy thing happend and then the there was a backlight on the screen but only a black image. I tried to do a hard and soft restart but i am completely stuck. Can you help me out with any ideas on how to make my phone work again?
thank you

Doctor Dan October 07, 2014

Thanks Michael,

When a device is touched by liquid, the internal components begin to break down.

This process does not stop, when the liquid is gone, and the only way to get your device back up and running (hopefully) is to do a liquid damage cleaning. A technician will clean every area of your device with a high grade cleaner. Normally, a mobile device will resume full functionality after the cleaning.

Sometimes, parts will be too damaged as a result of the liquid, and will need replacement afterward. If that is the case, most repair shops (especially ours) will give you a price quote for repair before they fix anything on the device.

If you would like us to clean your device, you can mail in your phone or tablet at: www.phonedoctors.com/mail.

Reply

Vasile November 11, 2014

I have a iPhone 5 unlocked and I have " no service " problem. I made all resets and restore the problem didn't solved. The phone see the sim I can copy contacts still no service. I have iOS 8.1 and no iCloud . What can I do? I don't have apple support here or good service centers.

Rocky Griffin January 05, 2015

hello sir,
my iPhone 5c has a line at the bottom screen.sometime its there .sometime its not.when its there screen doesnt work and its not screen works can u help me out? please the line is white less than .2 cm wide

Brian Malonson January 06, 2015

Hi Rocky!

This is a sign that your screen is going bad or there is a loose connection. We offer a mail in repair service at our web site phonedoctors.com. Click on the service tab and then mail in repair. If you feel you can do the repair your self we also sell everything you need at that same web site....

Reply

Niaz January 06, 2015

my 5s was working fine but suddenly while i was using it normally, a blue screen appeared and device restarted and then restarted many times unless i hard reset it. for some time it worked ok with minor lags on menu and then again the whole blue screen prob and restarting and blue screen loop happened.
i tried restorign it connecting to itunes but as soon as it restarted blue screen came to stop restore. so i downloaded and updated the whole 8.2 OS but as soon as phone turned on to load the apple logo screen with progress bar the blue screen came again to interrupt rest of installation leavign my phone in a state saying connect to itunes. i cannot do anything with my phone anymore just connect to itunes appears. i tried many times but everytime blue screen comes to stop installation.

please suggest what problem it might be. really appreciate your help and detail view about the problem

Brian Malonson January 07, 2015

Hi Niaz!
It sounds like you have a serious software issue and being as it did not complete the update it might not be recoverable. I would take it to apple and see if they might be able to get it restored.

Reply

Niaz January 07, 2015

I wonder if its only a software issue, wont it be able to get recovered through itunes. can it be some hardware problem also??

Reply

Jody January 13, 2015

Hi, my iPhone 5s has 5 grey lines running vertically on the right side of the screen. The glass has been cracked a while ago and working fine. However, I dropped it this morning and the lines appeared. Because of them I cannot access my phone as it has a lock code and it will not let me input and digits behind the lines.

Is there anything I can do??????

Many thanks
Jody

Brian Malonson January 14, 2015

Hi Jody!
The only thing that can be done is to have the screen replaced. Your LCD was damaged. We offer a mail in repair service at phone doctors.com under the service tab. You will have I highly trained technician work on your device as well as have a 180 day warranty.

Reply

rach January 26, 2015

Hi I just put a camera in my iphone 5c. I attached the screen and checked it was working and everything was fine. Then turned it off and fitted the screen in properly. When I turned it on again there was a vertical white line down the middle covering the apple. Then when the main screen comes on there are lots of coloured lines vertical down the screen and the screen looks faded. What could this be please?
Many thanks

Brian Malonson February 11, 2015

Hi Rach!
Check to see how the flex cables are folded this is very important. Also check the connections to make sure they sure seated correctly. I will also say make sure that you disconnect the battery before connecting the screen to keep from shorting out the screen.

Reply

Anthony January 28, 2015

I recently replaced two screens for the Iphone 5, and after a small amount of time the screen starts coming apart on the left hand side, this is where the side housing has those clips, but they do not go all the way up on the left hand side to complete a full seal. This is the only thing that I can gather from this. I have done numerous replacements on the 4s model and 5c and have not had any issues, only on the 5 version.

Brian Malonson February 11, 2015

Hi Anthony!
The only thing I can think of is that the frame is bent. That is the only thing that would cause that issue.

Reply

Megan January 29, 2015

I recently had my screen replaced and my iPhone 5c wouldn't turn back on so I replaced battery and it went on but when the battery ran out it wouldn't go back on or charge? Screen is blank not even battery comes up. There is a few screws missing from inside could this be the problem?

Brian Malonson February 11, 2015

Hi Megan!
It is possible that could be the issue. I wuld need to see the device t know for sure. You can get it to me by clicking this link ( ).

Reply

rach January 30, 2015

Can someone please get back to me about the problem with my phone.
Kind regards
Rachael

Brian Malonson February 11, 2015

Hi Rach!
I will need you to post you issue again.

Reply

arnel February 01, 2015

Hi I have an iphone5 from a friend. the lcd and the front screen is broken. how can I check it if its working or not before I go to a repair man to replace the lcd and front screen. Thanks..

Brian Malonson February 02, 2015

Hi Arnel!
You will need to have a technician at least put a screen on it for test purposes. That is the only way to know if it is working.

Reply

Lisa February 05, 2015

I have 3 iphone 5s, three different people, my husband and I keep getting the same calls from people, how can I fix it

Brian Malonson February 11, 2015

Hi Lisa!
This is a carrier issue they need to prevision your devices.

Reply

Ruby February 06, 2015

Hello there!

I recently cracked my Iphone 5 screen, I only decided to repair it when it was crumbling. I've now tried to replace the screen with one bought online and the phone is not turning on with either a soft or hard reset . Can you please help with this? What may be the problem?

Thank you in advance Ruby.

Brian Malonson February 11, 2015

Hi Ruby!
Well it could be a bad screen or a loose connection. If you would like us to take a look at your device you can click on this link and we would be happy to help you.

Reply

Brad February 06, 2015

I have purchased a new iPhone 5 screen, but, it won't go back in...something is keeping it from doing so. I cracked the first replacement trying to get it in and I don't want to force this one. I've looked at the case and none of the parts look bent or anything. Is there a common area that gets in the way sometimes? Thanks

Bill Thompson February 08, 2015

My Iphone will not turn the screen around when I turn the phone. I need this because I have big fingers and this operation makes it easier for me to write text. Can you help.

Brian Malonson February 11, 2015

Hi Bill!
You need to go into your settings and turn off screen rotation lock.

Reply

eddy February 10, 2015

hi doctor phone, excuse me, want to ask, ia have a problem with my phone 5S...after i update to 8.13, and use with about 1 or 2 days, my phone have a problem, keep searching signal, and if got a signal, it just get about may be 2 or 3 minute, but if phone got hot, it will begin to searching for signal again, and if i turn off the phone and wait a momen then turn on, it will get a signal, but after a minute or 2 minute, it will begin to searching a signal again...i'm frustated, then i downgrade ios to 8.12, but still have same symthon....please help, cause i'm in small town and in my town not have qualified iphone technician....thanks before...

Brian Malonson February 11, 2015

Hi Eddy!
I understand how frustrating this issue may be. We offer a mail in repair service at this link on a side note try to factory restore your device that may fix the issue.

Reply

Karl February 11, 2015

Hi guys. I need some help with an iphone 5. I was doing a battery replacement and somthing went wrong. This is not the first time i have done a replacement but this one did not work. Now phone will not accept either battery. Will not turn on. Shows connect to itunes on screen when plugged in. When connected itunes sees the phone but can not perform any updates or restore. I think somthing has shorted out? Any help??

Brian Malonson February 11, 2015

Hi Karl!
This is difficult to diagnose with out having the device in hand. We offer a mail in repair at this link

Reply

danilo mariano February 22, 2015

hi doc my problem my iphone 5..i try to restore but error -1 appear how can i fix this error..

Brian Malonson February 23, 2015

Hi Danilo
Well this is normally a software issue. I would first try updating your I-tunes.

Reply

serge February 24, 2015

hi!

i have no signal bar in my phone.

it was working yesterday morning.

and no, there is no signal. Wifi is working, Bluetooth too.

only thing : no signal. can you fix it ?

thank you for replying

Brian Malonson February 25, 2015

Hi Serge!
Of course we can just click on this link to start the process to get your device to us.

Reply

Emman February 28, 2015

Hi i have an iphone 5c i changed the screen with a new one and suddenly anytime i turn on my fone it heats up and drains my battery power, i changed the battery also and it still wont stop heating up. i have read almost everything apple has posted on the internet concerning heating but none of their solutions worked for me.... pls help me i will be glad if you emailed me back thank you

Brian Malonson March 02, 2015

Hi Emman
Well heating can be several different issues. It would be hard for any one to try to begin to trouble shoot via email because the device will need to be looked at under a microscope. We do offer a mail in repair service just click on this link

Reply

Austin March 04, 2015

Hey i dropped my 5c and the screen turned purple. So i bought new screen and all but when i hooked it up to check if it worked the only thing that works is the back light and a chirping sound like i just plugged it up to charge. Wat am i doing wrong i have rechecked everything 5 times

Brian Malonson March 05, 2015

Hi Austin
Well this could be a couple of things. First thing would be the connections make sure they are seated correctly and there is no damage to them. Second thing if all of that checks out you more than likely need a new screen the one you received has a manufacture defect.

Reply

Barbara March 09, 2015

Hi,
Haven 't seen this problem listed. Sometimes when making calls my phone will start beeping and a series of numbers runs across the top of the screen. It reminds me of someone dialing in on a rotary party line call. Suggestions or solution? Thanks.
Barbara

Brian Malonson March 10, 2015

Hi Barbara
I will need to know what device you have so I can research the issue for you.

Reply

Austin March 10, 2015

How much is it to send you a phone to fix it. Im tired of messing with it.

Brian Malonson March 12, 2015

Hi Austin
Well we offer a diagnostics fr 29.99 plus shipping if we can find the issue and you want us to fix the issue we will apply the 29.99 towards the repair. If you are ready to send your device to us just click this link

Reply

Very Frustrated March 13, 2015

I purchased a used Iphone 5 off of someone. When I charged it the apple picture is displayed with a line under it. I went to ITunes to try to restore it but was unsuccessful. The message stated that I should contact customer care. I was hoping to do that as a last resort. Could you please give me any suggestion or tip on how to remedy this problem. Thank you

Brian Malonson March 13, 2015

Hi Very Frustrated
First things first. The line that runs behind the apple logo is an issue with the screen or the connection of the screen to the logic board. As far as the message you got this is normally caused by a jail broken device or a device that apple can not register the IMEI #. There is more info n this at this link http://letsunlockiphone.guru/fix-iphone-activation-problems/

Reply

Leanne March 17, 2015

Hi,

I dropped my iPhone 5 quite hard this morning and now it won't turn on. It makes an alert sound when I plug it in but nothing else.

I'm assuming there is nothing for it but to get it to a repairer?

Brian Malonson March 18, 2015

Hi Leanne
Well I hate to be the messenger but you will need an new screen. You can try to check the connections but if it hit the ground hard it probably broke the LCD. We offer a DIY part at this link Or we also offer a mail in repair if you would prefer that a certified technician does the repair. Just click this link

Reply

Queen Bee March 18, 2015

hello, i have read through a few of the questions on the site and i dont think any of them are quite whats wrong with my iphone 5s. it was broke and i went to replace it but i ordered a 5 screen not 5s so i put the old broke screen back on. after doing somthe screen had verticle lines. i replaced it with a 5s screen and now it wont light up at all and has ba
lack and white lines. no water damage. can it be fixed? what should i do?

Brian Malonson March 19, 2015

Hi Queen Bee
Yes this can be fixed most of the time this issue is caused by a bad connection. I would remove the screen and look at all of the connectors both on the screen and the logic board. Make sure you did not damage them while doing the repair. You might want to look at them under a magnifying glass so you can see all of the pins. Then if every thing looks good then put it back together you should feel each connector snap into place. If you would like a certified technician to look at it we offer mail in repairs at this link

Reply

sam March 25, 2015

hello

I just dropped my iphone 5s and now display is redish and blurred. I tried soft reset but its not working:/
secondly after giving it a rest screen gets normal but again when I use it it starts getting reddish and blurry very quickly. your reply will be highly appreciated.
thanks

Brandon April 09, 2015

Hi Sam, Sorry to hear that. It could be something as simple as a replacement screen. However, it could also be a damaged circuit board. I have seen in the past a similar issue where the circuit board was damaged and after it ran many processes and heated up, it would cause the screen to go red. Very rare. Hopefully though, it's just the screen.

Reply

Ali Philpott April 09, 2015

I have an iPhone 5S that has not had cell signal since having a seizure and falling into a pool almost a week ago. It was in an insulated pocket when I fell in the pool. I'm not certain how long I was in the water before my son found me, but it was wet even in the otter box. It was put in rice almost immediately. Everything seems to work as it should except the cell phone signal, and I have replaced the SIM card. However, replacing the SIM card did not fix the issue with "searching" for cellular signal. I believe it's either the antenna or SIM card reader, but would appreciate advice from some who knows more about these type of things.

Thank you in advance!

Brian Malonson April 10, 2015

Hi Ali
First I would like to say I am sorry to hear how your device was damaged. I would recommend getting your device to a certified technician so that they can do a proper liquid damage cleaning. If you do not have a local technician we offer a mail in repair service which is fast and efficient. Just Go to PHONEDOCTORS.com and click on the services tab then mail in repair.

Reply

Rod April 11, 2015

My iphone 5S dropped in water. After the "rice" solution everything went back ok, except the touch screen. I tried changing the LCD/Digitizer with no success. Any help?

Brian Malonson April 14, 2015

Hi Rod
Well the only thing you can do is get a liquid damage cleaning done on the device. The rice trick does not work. What happens is the water dries on its own and the damage is still there and corrosion is waiting to damage your device even more. We offer this as a mail in repair just go to PHONEDOCTORS.com and click on mail in repair and it will walk you through getting yur device to us to be fixed.

Reply

Jessika April 13, 2015

I dropped my iPhone 5s recently and the right side of my screen won't work at all and it has these lines now on the right side only. I also cannot be on it for too long because my screen starts turning purple from bottom to top. The phone is not cracked or anything so I don't want to have to get a new one I was just wondering if I could do anything to fix it or do I just get rid of it?

Brian Malonson April 13, 2015

Hi Jessika
No don't get rid of it. You can get a new screen put n and it should work just fine. We offer this as a mail in repair just click this link to get started.

Reply

martin mchugh April 13, 2015

My phone wont allow me to send messages or allow me to post to facebook

Brian Malonson April 13, 2015

Hi Martin
I have to ask a couple questions first. Have you checked t make sure that your data is turned on for face book? Second the messages you are trying to send are they SMS or facebook?

Reply

Diane April 14, 2015

I recently dropped my iphone 5s. Now its doing all kinds of strange things. Apps shut down, safari shuts down. Cant send or receive photos and sometimes texts wont go through. Rebooting seems to help but then it starts doing it all again. Any idea what the problem is?

Brian Malonson April 15, 2015

Hi Diane
I am not 100% sure that it is a hardware issue. I would back up your device and do a factory reset and see if maybe it was an update on one of your apps that is causing the issue. If the problem is fixed by doing this then restore your back up to the device and see if the issue returns. If it dos you will have to reset it again and reinstall one app at a time to find the one that is causing the problem.

Reply

Amit May 01, 2015

i have iphone 5. From last 2 week my phone was getting switch off problem even i charged it properly at that time its shows me 100 percent battery . But when i use it then moblile was getting switch off an show symbol of charging. Today morning it switched off when i switch on it .Its shows white screen with apple logo and then shows many differnt colour with apple logo and many lines and then switched off and this problem shows me again and again . So tell me what can i do

Brian Malonson May 11, 2015

Hi Amit
Well I have to ask has your device gotten wet? This sounds like a device that has gotten wet before.

Reply

Rob May 16, 2015

Yesterday my iphone 5s seemed to lose it's focus. I'm seeing double on everything. It's like the screen has dropped down a couple of millimeters compared to what's actually being shown on a back screen. Therefore every word has like a showdown of itself. I can't seem to shake it off. At times they the screen shakes up and down as of it's trying to fix itself but can't. The top line of signal and battery is absolutely fine and completely in focus. Any ideas?

Brian Malonson May 19, 2015

Hi Rob
Does your device do this to all screens or just the main screen? If it is just the main screen I would check to make sure that you have not done a screen capture and accidentally set it as your back ground.

Reply

amanda May 23, 2015

My iphone 5 got wet a few weeks back. I let it dry out for a few days and tried to start it up. It didn't work, so I got a new battery and changed out the battery. It now will turn on and everything works except that it will not connect to wifi now. I tried doing a factory reset, reset network connections, and I went back in and made sure all of the screws were tight. Is it possible that the antenna got damaged from the water, or could I have put something back together wrong to make it not work? Would it be worth it to try to replace the wifi antenna? Thanks.

Brian Malonson May 26, 2015

Hi Amanda
I hate to be the one to inform you but just letting your phone dry out will not fix a water damaged phone. Once the phone is wet the damage is done unless you get your device to a repair shop to have a liquid damage cleaning done on it. Other wise corrosion starts to build on the components inside the device and the more that it has electricity running through it with out having been cleaned the more damage you are doing to the device making the chances of the liquid damage cleaning working. If yu do not have a local repair shop we offer a mail in repair at PHONEDOCTORS.com

Reply

Peter May 31, 2015

Hi I have just replaced the back case on my iPhone 5c and the screen when I turned it on I have got white boxes all the way across the top and bottom of the screen and just keeps on turning on and off any clue what this could be please? Cheers

Brian Malonson June 03, 2015

Hi Peter
The white boxes mean that one of the connections for the screen is not correct. As far as it cutting on and of you have one of two problems either the power button is stuck or the battery is so week that it can't stay on. I would lean more towards the power button being stuck. Try loosening the screws that hold the power button .5 of a turn.

Reply

Nakia joseph June 06, 2015

My iPhone Go rained on now my t on my keyboard doesn't work or my five basicly he middle part of my keyboard or screen everything else works fine now im copying & pasyeing t

Brian Malonson June 12, 2015

Hi Nakia
Water damage to a mobile device is very serious. It needs to be cleaned with 95% or higher alcohol to remove water residue. The longer you use your device with out having this done you risk damaging your device to being unrepairable. We offer this repair as a mail in repair at PHONEDOCTORS.com.

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Jonathan June 15, 2015

I repaired 2 iphones screens, a 5 and and 5s. The iPhone 5 now has a mic issue where nobody can hear me on speaker phone. and the 5s flashlight won't come on. The repairs went smoothly as far as i noticed. any idea what they could be?

Brian Malonson June 16, 2015

Hi Jonathan
From what you explained it sounds like you might have damaged the flex cables. I would also double check the connections.

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Pedro A October 30, 2015

Hi,

I have a Iphone 5c that had the screen and speaker replaced 3 months ago (screen dropped on the only small rock on there was on the ground). After the repair everything got back on track except 3 days ago.
When I got home the phone was put to charge and everything was ok.
In the morning there was the Apple logo flashing and dimming with some screen artifacts (lines, colored dots, colored bars), etc.
Without any cable connected, when powered on, shows the apple logo (perfect image), then shuts down.
With USB cable connected it show apple logo (perfect image) then loops with "good apple logo"/"apple logo with colored lines/dots" without stopping.
Changed the charging cable, charger, connected to different computers but the behavior is the same.
Putting in recovery mode I got some strange lines but it was recognized by Itunes but wasn't able to update.
In DFU mode the phone was recognized by Itunes but wasn't able to recover due to error 4005.
I've opened the Iphone and found that the shield to protect the screen/digitizer cables was missing.
I've tried to reseat all screen connectors without any change.
Also disconnected and reseated the battery, also without any change.

What is your opinion based on this?
Also, how can I test if the battery is ok (my next suspect in line).

Thank you.

Customer Service November 30, 2015

Hello Pedro, thanks for your question.

From the issues you are describing, I believe the culprit is the new display. It sounds like it has either defected or gone bad. There is a slight chance it could be related to the missing display flex cable shield as that part is responsible for holding those cables securely to the connectors.

I have seen a similar issue on device with defective screens and replacing the screen again will usually resolve the issues.

If the screen is replaced and the issues still occur, there is a chance the connector on the Logic Board has sustained some form of damage. If the Logic Board has damage, the only real resolution to that is to replace the device.

Thanks,
Matthew Jones.

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ashley roberts November 12, 2015

my smashed screen was replaced and had lines down it this sometimes progresses into parts of pictures having a green blur on them it has no problem in apps apart from when showing pictures IE the messages in whatsapp come up fine (no blur) but the profile pic has green blurred bits ....... what do you think is the problem and is there and easy fix?

Customer Service November 30, 2015

Hello Ashley, thanks for the question.

From what you are describing, I have two suspects. The first and easiest to remedy is if there was an issue with the cabling when the screen was installed. If the display flex cable is not seated properly the display can exhibit issues like what you are describing. (With green lines and distortion around images.) This is an easy to fix problem which requires just lifting the display and re-seating the cables. (Unplug them and plug them back in, ensuring they are down and securely fastened.)

If this does not resolve the issue, there is a chance the replacement display has a defective component which is responsible for the distortion. If this is the case then replacing the screen on this device should resolve the issue.

If you replace the display and this issue is still occurring, there is a chance that the connector on the Logic Board of the device sustained some sort of damage and the only solution to Logic Board damage is an entire device replacement.

I hope simply re-seating the display cables resolves your issues!
Matthew Jones.

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Donald November 16, 2015

Hi,

I recently cracked the glass to my iPhone 5 and Immediately ordered a new LCD/digitizer assembly. I removed the screen and found I had ordered the screen for a 5s, so I ordered the correct iPhone 5 (not 5s or 5c) LCD/digitizer replacement. While waiting for it to come in the mail, I attempted to charge the phone (without the LCD/digitizer on) and got nothing. I plugged it into my computer and still nothing. I disconnected the battery, and still nothing. I received the replacement part and reassembled it, still nothing. Screen remains black and nothing happened when attempting a soft reset (holding power and home button down). The cord I am using to plug it in is functional as it still charges my iPad. The phone had previously accepted charge before the initial LCD removal, so I am doubtful that the charge port needs replaced. Please note that I do not recall powering the unit off before removing the screen, I don't know if this is related. I have tried disconnecting the battery, connecting the LCD/digitizer, then reconnecting the battery and that did not work either. Any clue what my problem is?

Customer Service November 30, 2015

Hello Donald, thanks for your question.

From what you are describing, it sounds like the device may have suffered some internal damage during the initial display disassembly. Sometimes you are unable to power down the device before pulling off the display. This should not result in the device acting the way you are describing. If we ever have a phone act like this, usually fully reassembling the device and performing a soft reset (Holding Power and Home for 8-10 seconds, until the Apple Logo appears) will allow the phone to reboot and the new display to start displaying and recognizing touch input.

I recommend that you pull the display up and off the phone. Inspect the inside of the phone and ensure that nothing appears out of place. (Screws in different locations, parts moved around, etc...) If nothing appears to be out of place, reinstall the screen making sure that all of the flex cables are securely fastened to their on board connectors. Perform a soft reset by holding the home and power buttons for 8-10 seconds and hope that you are greeted with the Apple Logo.

If the device has sustained damaged to internal components the best solution I can offer is to seek a device replacement through Apple.

Thanks,
Matthew Jones.

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Umesh December 02, 2015

I'm having problem with my iPhone 5s. All of a sudden, the battery is draining way too fast and the device is not accepting any original (apple) lightning cable than a third party lightning cable. The battery would drain even when the phone is idle and battery level drops from 90% to 10% overnight. What should I do?
I know a friend with same problem. Even after changing the charging port and the battery , The device is in the same condition.
So, Is it a motherboard problem.
FYI-I have already tried resetting my device and unistalling all the apps.

Customer Service December 11, 2015

Hello Umesh, sorry to hear about the rapid battery drain. As you you have stated above this can relate to mother board issues. If you already have tried replacing both charge and battery. I would strongly recommend a DFU reset the device using iTunes and do not restore a back up of the device. If you issue is still persisting, please consider taking the device to apple for an out of warranty replacement.

Best wishes
Robin B.

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prasanna January 11, 2016

hello doctors. i have an iphone 5 which i used about an year without a problem. on morning i was surfing the internet on 4g mode where it really got hot, so i left it on the bed and went away. later i accidentally sat on it very momentarily but quickly took it up to see there were no cracks or any damage. however, later that day i found that it frequently goes "no service". i can make calls only when at city center with full strength signal, even then if i go behind a wall while on the call, it drops. at my apartment it shows signal in certain spots only and yet when i receive 2-3 bars, the other end cant hear me properly. when i move from low signal strength spot to high strength spot, sometimes i have to do a network reset to get it detected. i tried updating, restoring completely no luck.
ps: some times my charging cable doesnt get detected by it works fine when i tried another cable

Customer Service January 12, 2016

Hello prasanna,

We are sorry to hear about the iPhone 5 service issues. From the issue you are describing it sounds like your motherboard's cellular chip has failed. Normally ex-stream heat from an iPhone is a result of a failing component. This problem will manifest it's self to number of failing parts, such as the battery, charge port, front camera, and even the rear camera. If the device has been reset in iTunes and the issue is still resulting in bad connection quality that sounds to be pointing to the motherboard going out. if that is such the case I strongly recommend contacting Apple Customer support to see if the device can be covered under warranty.

Thank you
Robin B

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luna January 11, 2016

hey i cracked and replaced the screen on my iphone 5c and it has horizontal lines and the touch screen wont work ive swept the motherboard for dust and ive made sure that the connectors are pluged in correctly but there still is horizontal lines

help!

Customer Service January 12, 2016

Hello Luna,

Sorry to hear about that iPhone. From the issue you are describing it sounds like possibly the flex cables from the screen are damaged. When installing a new iPhone screen, it is recommend to place a thumb at the base of the cables and gently bend them around your thumb, to give the flex cables a "C" shaped curve before installing. If you have done this and the lines are still visible on the screen, I would strongly recommend getting another replacement screen to see if that resolves the issue.

Thank you,
Robin B.

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Joe January 16, 2016

Hi, I've replaced my iphone 5 screen 3 times and now there are grey/white/or black vertical lines going down my screen (it changes and I can see through them sometimes). It did this on the previous screen as well. I've cleaned all of the flex cables connecting to the lcd as well as the digitizer. The touch screen works perfectly but the lines wont go away.

I am doing a cleanup for liquid damage, I'm assuming the only other problem could be damage to the motherboard so it would be pointless doing any more repairs. Any suggestions?

The only problem is the lines.

Customer Service January 16, 2016

Hello Joe,

If you have tested the LCDs on a "Known Good Part", or KGP, in this case a working iPhone 5 without display lines, and you are able to confirm that the LCDs do not show this error when installed on a KGP, then I would rule the issue as either a Motherboard issue or possibly an issue with the FPC, or Front Panel Connector, for the LCD. This little "Zero Insertion Force", or ZIF, connector can sometimes experience damage with multiple screen replacements.

I hope my suggestions have been helpful.

Thanks,
Matthew Jones.

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Steve Maslen February 15, 2016

Hi
I have a problem with an iphone 5s. When I attempt to power on I get the apple logo and then nothing, it doesn't switch on. I've tried hard and soft reboots and chanding charging cables and blocks. Any ideas ?
Thanks
Steve

Customer Service February 17, 2016

Hello, Maslen

Sorry to hear about that iPhone 5s booting issue. From the issue you are describing it sounds like your device is having possible software related issue. To remedy this issue, I recommend resetting the iPhone in iTunes to see if this may help the device. If resetting the device does not fix the issue contacting apple to see if they can offer an out of warranty replacement.

Hope it helps
Robin B.

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Tamra February 26, 2016

Hello, we recently took my iPhone 5 to a store to have the screen fixed but a few days later it seems the glass is coming up just a little bit (it still works) but the phone it's self kind of seems "stretched" and no case will fit it

Customer Service February 26, 2016

Hello Tamra and thanks for the question.

From the issue you are describing this appears to be an issue with the adhesives used to adhere the glass to the LCD. This is not uncommon with low quality replacement parts. I would recommend returning to the place you had the phone serviced and have them perform the replacement again. If your repair provider offers a warranty they should cover this repair as the glass separating is an adhesive issue.

I hope my comments have been helpful.

Thank you,
Matthew Jones.

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David MacKay February 26, 2016

Was typing an email and the screen when black and white vertical lines appeared and no response from the phone. I replace the complete digitiser unit (from iFixit) an still the same problem. They replaced the unit for me and now I still have vertical lines which are now grey and white and the screen is flickering at the top. The phone is still unresponsive. All connections on the phone appear to good and not damaged or bent. Your help and advice would be appreciated as I have spent hours connecting and reconnecting, booting and rebooting to no avail.
Kind regards
Dave

Customer Service February 26, 2016

Hello David and thanks for the question.

If you are having an issue with the display on the iPhone and multiple screen replacements have not resolved the issue then there might be something wrong with the Motherboard which is causing the issue. The only way to resolve this is to replace the motherboard. Unfortunately the board is the phone and if you're trying to get a good working board, you might as well buy a working phone.

I know you posted under the iPhone 5 but the exact issue you are describing I've seen several times on bent a iPhone 6. Is your device an iPhone 6 and does applying pressure, bending/tweaking the phone, or squeezing it allow the screen to respond? If this is the case then there is most likely a significant bend in your device which is causing the problem and you may need to seek out a full housing replacement.

I hope my comments have been helpful.

Thank you,
Matthew Jones.

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Stuart March 08, 2016

Hi, I have an issue with an iPhone 5s. It basically just switched off when using it. Since then I cannot power it on without a USB cable. Even then, the apple logo appear briefly and the screen goes black with the back light on. If I unplug it it goes off.

I've tried restoring via iTunes but get a 4013 error. I've tried putting it into DFU mode and still get the same issue.

Is this a battery problem? That would be my first port of call but as it doesn't boot when plugged in I fear that may not be the case.

Alternatively, is it the Charge Flex Cable?

Appreciate your help,
Stu

Customer Service March 08, 2016

Hello Stuart and thanks for your question.

From what you are describing, I too would suspect the battery. We do not manufacture the iPhone and to be honest, even the employees at Apple may not know what a particular error code means. With that being said, generally speaking the phone won't come on at all, regardless of being plugged in, if the charge flex cable is bad. This would prevent the battery from receiving any charge and the motherboard from the same. I would recommend replacing the battery and attempting the restore again.

I hope my comments have been helpful.

Thank you,
Matthew Jones.

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Donna T March 08, 2016

Hello. I had an iphone 5s 64GB and Apple says the motherboard is bad. If I want to sell this online to someone else for parts, is there a risk that my personal information is still accessible? Should I not sell the phone?

Customer Service March 08, 2016

Hello Donna and thanks for the question.

Unfortunately if you can not confirm that the data has been erased off the board, there is a chance it is still on there in an accessible format. I am not going to tell you to not sell the phone but, do consider the types of things you had on the phone and if anything seems unacceptable to be obtained by someone else, then I would not sell the phone.

I hope this answers your question.

Thank you,
Matthew Jones.

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123321.jv March 15, 2016

My IPhone5 in problem is incoming and out going voice ear voice khar kharrrrrrr problem it is mother bord folt ??

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Customer Service March 24, 2016

Hello 123321.jv, if that is your real name... and thank you for the question.

From the issue described I'm able to determine you are having an issue with sounds coming from your iPhone 5 Ear Speaker. The ear speaker is responsible for playing the voice of the caller you are currently speaking with. If you can't hear your callers, then your ear speaker is bad. If they can not hear you, then your microphones are the culprit. Are you able to hear your callers when you put them on Speaker phone? If so then there should not be any issues with the audio circuitry in the phone and phone calls are working, at least when it comes to software. The issue would be the connection to the Ear Speaker.

I hope my comments have proven to be helpful.

Thank you,
Matthew Jones.

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Lisa Faulkner April 01, 2016

I have an Iphone 5s 64gb. I saw a few flickering horizontal blue/green lines on the screen in the morning. When I closed out the app I was in, they went away. In the afternoon, it happened happened again, but there were more lines than the first time and they were higher up on the screen. By night time, the entire screen became covered in vertical, flickering colorful lines. You can't see anything on the screen except for the lines. It's completely unusable. Any ideas what could be wrong? It wasn't dropped and didn't get wet.

Customer Service April 01, 2016

Hello Lisa,

Sorry to hear about that iPhone 5s issue you are having. Form the above described problems, it sounds to be that your device is having motherboard issues. Depending on how long you have had the device it may still be covered under apple's warranty. If not I recommend getting the device replaced by apple in a out of warranty replacement. Given the device has not been dropped or subjected to liquid damage this is the route I recommend to get the device working no problem.

Hope it helps
Robin B.

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Christina Smith October 08, 2017

Hi I dropped and broke my 5s figured I was pretty good as long as I followed directions. Removed old screen kept camera and speaker home button as well. My screen is black no sound at all. No vibration either. When connected to my computer though it's visible but it's locked and appears it to have no sensation either. What should I look for. All looks fine.

Mark October 11, 2017

My iPhone 5c would not hold a charge so I replaced the battery. Now the screen is black and the sound and vibration no longer work. I can receive calls via wifi on my MacBook and use my phone as a hotspot, but cannot access anything including "Find my iPhone" which I need to turn off to do a restore through iTunes. Everything is backed up before I did the "repair" so not worried about losing anything.

Haley Furr March 14, 2018

I got a kit to replace my battery, all the reviews were great. I watched a video on battery replacements and did everything correctly and I followed the instructions. It's not charging and I even hooked it up to the charger and it's just a black screen. Help!

Carol November 28, 2018

My iPhone 5 was, and still is, working great; except I am now unable to call in or out. I have not dropped it or done anything weird to it, and keep it in an Otter Box case. I tried shutting it all the way down and on. Gave it a couple of days to recover, which it did not, and then took it to the Verizon store. They tried another Simm card, but that did not help. I thought it was dying, and everything else would quit, but that was three days ago, and I continue to text, search the net, etc. just fine. ??????